Last updated: February 11, 2026

DATA CONTROLLER

This Privacy Policy describes how Sabine Venier and Mario Venier, trading as Haus of Urns (“we,” “us,” “our”), collect, use, and disclose personal information.

Haus of Urns
Sabine Venier and Mario Venier
3 Coombe Side, TA9 4ED, Highbridge, United Kingdom
Email: hello@hausofurns.com

Phone: +1 (738) 200-1241

For the purpose of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and EU General Data Protection Regulation (GDPR), we are the data controller of your personal information.

NOTICE AT COLLECTION (US RESIDENTS - CALIFORNIA, VIRGINIA, COLORADO, CONNECTICUT, UTAH)

If you are a resident of California, Virginia, Colorado, Connecticut, or Utah, this section provides specific information required by state privacy laws.

CATEGORIES OF PERSONAL INFORMATION WE COLLECT:
We collect the following categories of personal information:
- Identifiers (name, email, address, phone number, IP address)
- Commercial information (purchase history, preferences, items viewed)
- Financial information (payment details, transaction information)
- Internet activity (browsing history, interactions with our website)
- Geolocation data (general location based on IP address)
- Visual information (photos you provide for personalization)
- Communications (emails, messages, personalization details you share)

PURPOSES OF USE:
We use this information to:
- Fulfill orders and provide services
- Process payments
- Create and personalize your custom memorial urn
- Communicate with you about your order
- Provide customer support
- Send marketing communications (with your consent)
- Prevent fraud and enhance security
- Improve our products and services
- Comply with legal obligations

SALE OR SHARING:
We do not sell your personal information for monetary consideration. We may share personal information with service providers (such as Shopify, payment processors, shipping companies, and personalization vendors) and, where applicable, for advertising purposes as described in this policy.

SENSITIVE PERSONAL INFORMATION:
We may collect limited sensitive personal information as defined by California law, including:
- Contents of emails or messages you send us
- Photographs you provide for personalization purposes

We use sensitive personal information only for purposes permitted by law:
- To provide the services you requested (creating your personalized memorial urn)
- To ensure security and integrity
- Short-term transactional purposes

We do not use or disclose sensitive personal information for purposes of inferring characteristics about you.

YOUR RIGHTS:
You have the right to know, access, delete, correct, and opt-out of certain uses of your personal information. See "Your Rights and Choices" section below for details on how to exercise these rights.

RIGHT TO NON-DISCRIMINATION:
We will not discriminate against you for exercising any of your privacy rights.

ABOUT THIS POLICY

Haus of Urns operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Haus of Urns is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact Details, including your name, address, billing address, shipping address, phone number, and email address.

Financial Information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

Account Information, including your username, password, security questions, preferences and settings.

Transaction Information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

Personalization Content, including names, dates, quotes, images, logos, military insignia, or other content you provide for engraving or customization of your memorial urn.

Communications With Us, including the information you include in communications with us, for example, when sending a customer support inquiry or providing personalization details.

Device Information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage Information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

- Directly from you including when you create an account, visit or use the Services, communicate with us, provide personalization details, or otherwise provide us with your personal information
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf
- From our partners or other third parties

LEGAL BASIS FOR PROCESSING

APPLICABLE LAWS:

Our data processing practices comply with:
- US state privacy laws (California CCPA/CPRA, Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA)
- UK General Data Protection Regulation (UK GDPR)
- EU General Data Protection Regulation (GDPR)
- Other applicable international data protection laws

LEGAL BASIS (UK/EU GDPR):

Under UK and EU data protection laws, we must have a legal basis to process your personal information. We process your personal information on the following legal bases:

CONTRACT PERFORMANCE: Processing is necessary to fulfill our contract with you, including:
- Processing your order and payment
- Creating and personalizing your memorial urn
- Shipping and delivery
- Customer service and support

CONSENT: Where you have given us specific consent to process your personal information for:
- Marketing communications (you can withdraw consent at any time)
- Optional data collection beyond what is necessary for our contract

LEGITIMATE INTERESTS: We have legitimate business interests in:
- Fraud prevention and security
- Improving our products and services
- Analytics and business intelligence
- Protecting our legal rights

LEGAL OBLIGATION: We must process certain personal information to comply with legal requirements, such as:
- Tax and accounting obligations
- Responding to lawful requests from authorities
- Compliance with consumer protection laws

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

PROVIDE, TAILOR, AND IMPROVE THE SERVICES

We use your personal information to provide you with the Services, including to:
- Perform our contract with you
- Process your payments
- Fulfill your orders
- Create your personalized memorial urn according to your specifications
- Remember your preferences and items you are interested in
- Send notifications to you related to your account and order status
- Process purchases, returns, exchanges or other transactions
- Create, maintain and otherwise manage your account
- Arrange for shipping with our Delivered Duty Paid (DDP) service
- Facilitate any returns and exchanges
- Enable you to post reviews
- Create a customized shopping experience for you, such as recommending products related to your purchases
- Better tailor and improve the Services

MARKETING AND ADVERTISING

We use your personal information for marketing and promotional purposes, such as to:
- Send marketing, advertising and promotional communications by email, text message or postal mail
- Show you online advertisements for products or services on the Services or other websites
- Personalize recommendations based on items you previously have purchased or added to your cart and other activity on the Services

You can opt out of marketing communications at any time using the unsubscribe option in our emails or by contacting us.

SECURITY AND FRAUD PREVENTION

We use your personal information to:
- Authenticate your account
- Provide a secure payment and shopping experience
- Detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity
- Protect public safety
- Secure our services

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

COMMUNICATING WITH YOU

We use your personal information to:
- Provide you with customer support
- Be responsive to you
- Provide effective services to you
- Maintain our business relationship with you
- Communicate about your order status and personalization details
- Send important updates about your memorial urn production

LEGAL REASONS

We use your personal information to:
- Comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies
- Investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings
- Enforce or investigate potential violations of our terms or policies

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

SERVICE PROVIDERS: With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping, engraving services, packaging).

BUSINESS AND MARKETING PARTNERS: To provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.

PERSONALIZATION VENDORS: With specialized vendors who assist in creating your custom memorial urn (engraving services, finishing services). These vendors are contractually obligated to protect your information and use it only for providing services to us.

THIRD PARTIES WITH WHOM WE SHARE PERSONAL INFORMATION (ALL CUSTOMERS):

For transparency, we share personal information with the following categories of third parties:
- E-commerce platform provider (Shopify)
- Payment processors
- Shipping and fulfillment services
- Email and communication services
- Analytics providers
- Advertising networks
- Personalization service providers (engraving, finishing)
- Insurance providers (for shipment coverage)

We do not sell personal information to third parties for monetary consideration.

WITH YOUR CONSENT: When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

CORPORATE AFFILIATES: With our affiliates or otherwise within our corporate group.

BUSINESS TRANSACTIONS: In connection with a business transaction such as a merger, acquisition, or bankruptcy.

LEGAL OBLIGATIONS: To comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.

In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/customers

Depending on where you live, you may exercise certain rights with respect to your personal information here: https://privacy.shopify.com/

SALE OR SHARING OF PERSONAL INFORMATION (US STATE LAWS)

Under certain US state privacy laws (such as California, Virginia, Colorado, Connecticut, and Utah), the sharing of personal information with third parties for advertising purposes may constitute a "sale" or "share" of personal information.

WE DO NOT SELL YOUR PERSONAL INFORMATION FOR MONETARY CONSIDERATION.

However, we may "share" personal information as that term is defined under certain US state laws, specifically:
- Sharing data with Shopify for analytics and advertising purposes
- Using third-party advertising services that may track your activity across websites

If you are a resident of California, Virginia, Colorado, Connecticut, or Utah, you have the right to opt out of the "sale" or "sharing" of your personal information for targeted advertising purposes. See the "Your Rights and Choices" section below for how to exercise this right.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction (under 13 in the US, under 16 in the UK/EU unless a member state sets a lower age).

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

HOW LONG WE RETAIN YOUR INFORMATION:

How long we retain your personal information depends on different factors, such as:
- Whether we need the information to maintain your account
- To provide you with Services
- Comply with legal obligations (e.g., tax records must be kept for 7 years)
- Resolve disputes
- Enforce other applicable contracts and policies

Generally:
- Order and transaction data: 7 years (for tax and legal compliance)
- Personalization content: Duration of order fulfillment plus 1 year
- Marketing data: Until you unsubscribe or request deletion
- Account data: Until you request account deletion

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

RIGHTS AVAILABLE TO US RESIDENTS (STATE PRIVACY LAWS):

RIGHT TO KNOW: You may have a right to request information about the personal information we have collected about you and for what purpose.

RIGHT TO ACCESS: You may have a right to request access to personal information that we hold about you.

RIGHT TO DELETE: You may have a right to request that we delete personal information we maintain about you.

RIGHT TO CORRECT: You may have a right to request that we correct inaccurate personal information we maintain about you.

RIGHT TO OPT OUT OF SALE OR SHARING FOR TARGETED ADVERTISING: You may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws.

RIGHT TO LIMIT USE OF SENSITIVE PERSONAL INFORMATION: California residents have the right to limit our use and disclosure of sensitive personal information to purposes permitted by law.

RIGHT TO OPT OUT OF AUTOMATED DECISION-MAKING: You may have the right to opt out of certain automated decision-making, including profiling.

RIGHT TO NON-DISCRIMINATION: We will not discriminate against you for exercising any of these rights.

RIGHTS AVAILABLE TO UK AND EU RESIDENTS (GDPR/UK GDPR):

RIGHT TO ACCESS: You may request access to personal information that we hold about you.

RIGHT TO RECTIFICATION: You may request that we correct inaccurate personal information we maintain about you.

RIGHT TO ERASURE: You may request that we delete personal information we maintain about you, subject to certain exceptions.

RIGHT TO RESTRICT PROCESSING: You may request that we restrict our processing of your personal information in certain circumstances.

RIGHT TO DATA PORTABILITY: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

RIGHT TO OBJECT: You may object to our processing of your personal information for certain purposes, including direct marketing.

RIGHT TO WITHDRAW CONSENT: Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

HOW TO EXERCISE YOUR RIGHTS:

You may exercise any of these rights by:
- Contacting us at hello@hausofurns.com
- Where indicated on the Services
- For California residents: Using our "Do Not Sell or Share My Personal Information" link

To opt out of targeted advertising:
- To opt out of targeted advertising, you can submit a request by contacting us at hello@hausofurns.com. Where required by law, we also provide a “Do Not Sell or Share My Personal Information” link in the footer of our website.

- If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website

MANAGING COMMUNICATION PREFERENCES:

We may send you promotional emails, and you may opt out of receiving these at any time by:
- Using the unsubscribe option displayed in our emails to you
- Contacting us at hello@hausofurns.com

If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

VERIFICATION AND AUTHORIZED AGENTS:

We will need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

RESPONSE TIME:

We will respond to your request in a timely manner as required under applicable law:
- UK/EU: Within 1 month (may be extended by 2 months for complex requests)
- California: Within 45 days (may be extended by 45 days)
- Other US states: As required by applicable state law

COMPLAINTS AND APPEALS

US RESIDENTS:

Depending on where you live, you may have the right to appeal our decision regarding your privacy rights request by contacting us using the contact details set out below.

Some states also allow you to file a complaint with your state attorney general if you believe your privacy rights have been violated.

UK/EU RESIDENTS:

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

You have the right to lodge your complaint with your local data protection authority:
- UK: Information Commissioner's Office (ICO) - https://ico.org.uk/
- EU: Find your local authority at https://edpb.europa.eu/about-edpb/board/members_en

INTERNATIONAL TRANSFERS

Please note that we may transfer, store and process your personal information outside the country you live in, including to the United Kingdom, European Economic Area, United States, and other countries.

UK/EU TO OTHER COUNTRIES:

If we transfer your personal information out of the European Economic Area or the United Kingdom to countries that do not provide an adequate level of protection, we will rely on:
- European Commission's Standard Contractual Clauses (SCCs)
- UK International Data Transfer Agreement or Addendum
- Other appropriate safeguards as recognized under UK and EU law

Your personal information may be transferred to and processed by Shopify and other service providers in Canada and the United States, which have been recognized by the European Commission as providing adequate protection for personal data.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect and use personal information about you. For further information about the types of cookies we use, why, and how you can control cookies, please see our Cookie Policy.

DO NOT TRACK SIGNALS:

Some web browsers have a "Do Not Track" feature. We currently do not respond to "Do Not Track" signals, except for Global Privacy Control as described above.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

For material changes that significantly affect your privacy rights, we will provide prominent notice (such as by email notification or prominent notice on our website) at least 30 days before the changes take effect.

CONTACT US

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@hausofurns.com or contact us at:

Haus of Urns
Attn: Privacy/Data Protection
Sabine Venier and Mario Venier
3 Coomb Side,
Highbridge, TA9 4ED
United Kingdom
Email: hello@hausofurns.com

Phone: +1 (738) 200-1241

For the purpose of applicable data protection laws, we are the data controller of your personal information.

DATA PROTECTION OFFICER:

We do not process personal data on a scale that requires appointment of a Data Protection Officer under GDPR Article 37 or UK GDPR. For all data protection inquiries, please contact us at hello@hausofurns.com

EU REPRESENTATIVE:

Under GDPR Article 27, UK companies offering goods or services to EU consumers may be required to appoint an EU representative. However, this requirement does not apply to enterprises whose processing activities are occasional, do not include large-scale processing of special categories of data, and are unlikely to result in a risk to the rights and freedoms of individuals.

We qualify for this small-scale processing exception as:
- Our processing of EU personal data is occasional and limited in scope
- We do not engage in large-scale processing of special categories of data
- Our processing activities are unlikely to result in risks to individual rights and freedoms

Should our EU business activities increase significantly, we will appoint an EU representative as required by law. EU residents may contact us directly at hello@hausofurns.com for all data protection matters.

UK REPRESENTATIVE:

Our UK contact details serve as our UK representative for UK GDPR purposes.

ACKNOWLEDGMENT

By using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us using the details above.