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About Our Memorial Art

What makes your cremation urns different?

Our urns are handcrafted memorial art pieces, created by skilled artisans and automotive painters. Each piece combines automotive-grade materials, hand-applied finishes, and thoughtful design details, including personalized laser engraving on the cap.

Rather than mass-produced vessels, these are individually crafted works of art, similar to a sculpture combined with a painting. No two pieces are exactly alike - even within the same design, the hand-applied automotive paint and artisan craftsmanship ensure each urn is unique, reflecting the one-of-a-kind nature of the life it honors.

Who are these urns for?

Our urns are designed for people who lived authentically and on their own terms. They are chosen to represent individuals who valued independence, creativity, craftsmanship, and freedom of expression.

Whether someone was a rider, a veteran, a builder, an artist, or simply someone who lived with conviction, these designs offer a meaningful way to reflect that identity

Is the Freedom Design Only for Riders or Veterans?

No. While the Freedom design draws inspiration from classic motorcycle culture and American symbolism, it is not limited to riders or veterans.

The design speaks more broadly to independence, character, and individuality, making it suitable for anyone whose life reflected those values.

Where Is the Urn Made?

Each piece follows a multi-stage process. The fuel tank form is designed in the UK and manufactured to specification in China. It is then returned to the UK, where it is prepared, hand-painted, finished, and personalized by skilled automotive craftsmen.

This process allows us to combine precision manufacturing with hands-on craftsmanship and artistic finishing.

Is This Appropriate for Pre-Planning?

Yes. Many customers choose these pieces as part of advance planning. Selecting a design ahead of time allows for a personal decision, thoughtful customization, and clarity around how the piece will be created and finished.

Size, Capacity & Display

What's the capacity of your urns?

The urn holds up to 200 cubic inches (2.2 U.S. gallons / 8.3 liters). This is suitable for one adult, or it can be used as a companion urn to represent two people who shared a life together.

Can It Be Used for Two People?

Yes. The capacity allows it to be used as a companion urn, making it suitable for couples who wish to be represented together in a single piece.

Can I display this urn in my home?

Yes. Each piece is designed to be displayed openly. The automotive-grade finish, hand-painted artwork, and personalized details make it suitable for placement in living spaces, offices, or private rooms.

Many people choose to display it as a design object rather than something hidden away.

Can It Be Displayed Outdoors?

Yes, the urn can be displayed outdoors. For long-term outdoor placement, we recommend applying a protective automotive wax to help preserve the finish against weather exposure.

Detailed care instructions are included with your order.

How Is the Urn Sealed Once Filled?

The urn is designed in the form of a motorcycle fuel tank. The cap screws on securely and can be opened or closed at any time if needed.

Can the Urn Be Transported Later if Needed?

Yes. Each urn comes with a protective transport bag designed to allow for safe handling and relocation if needed.

Materials & Craftsmanship

What Materials Are Your Urns Made From?

Each urn is made from automotive-grade steel, meeting the same quality standards used by premium motorcycle manufacturers. This ensures structural strength, durability.

The artwork is created using professional automotive paints and finishes. Where used, real silver and real gold are applied. We do not use imitation or decorative substitutes.

How Durable Is the Finish?

Each piece goes through a multi-step, multi-layer automotive painting process, including primer, base coat, and clear coat. All layers are hand-applied and hand-polished.

This process results in a deep, high-gloss finish designed to resist fading, chipping, and surface wear over time when cared for properly.

Is Each Urn Unique?

Yes. Every urn is handcrafted and finished individually. Variations in paint application, hand-polishing, and engraving ensure that no two pieces are exactly alike.

Each piece is commissioned after an order is placed and created specifically for that order.

Are These Urns Mass-Produced?

No. Urns are not pre-produced or held in inventory. Each piece is commissioned after purchase and crafted individually from start to finish.

Where Does the Craftsmanship Take Place?

The fuel tank form is designed in the UK and manufactured to specification. All preparation, painting, finishing, and personalization are completed in the UK by experienced automotive craftsmen.

Is the Freedom Design Limited or Always Available?

The Freedom design is part of our core collection and remains available. Pieces are not pre-produced or kept in inventory.

Each urn is commissioned only after an order is placed and crafted individually from start to finish. This ensures that every piece is made specifically for the person it represents.

Personalization

What Can I Personalize?

Each urn includes personalized laser engraving on the cap. You can choose to add names, dates, meaningful quotes, logos, or military insignia.

An optional engraving can also be placed inside the cap for a private message that only you know is there.

How Does the Personalization Process Work?

After you place your order, we will contact you to finalize all personalization details. This includes engraving text, logos, insignia, font choices, layout, and placement.

You will receive a digital proof before any engraving is completed. Engraving only begins after you approve the final design.

Do I Get to Approve the Engraving Before It's Permanent?

Yes. You will receive a proof showing the exact engraving design. No engraving is done until you confirm that everything is correct.

Can I Request a Different Color or Design?

The Freedom design is offered in the finish shown. The overall design and paintwork remain consistent with the original vision.

Personalization is available through engraving. Additional designs and artist collaborations will be introduced as the collection expands.

Is This Suitable for Pre-Planning?

Yes. Personalization can be completed in advance, making this a suitable option for those planning ahead or making arrangements early.

Ordering, Timing & Payments

How Do I Place an Order?

You can place your order directly through our online store by adding the item to your cart or using the “Buy with shop” option.

After your order is placed, we will contact you to finalize all personalization details before production begins.

How Long Does It Take to Receive My Order?

Each piece is made to order. Production and personalization take approximately 5–6 weeks.

Once completed, delivery takes 2 weeks worldwide. You can expect a total timeline of 7–8 weeks from order to arrival.

Can I cancel or change my order?

You may cancel or make changes to your order within the first two weeks after purchase.

After personalization begins, changes may no longer be possible. If you have questions or need to adjust your order, contact us as soon as possible and we will review available options.

Is My Payment Secure?

Yes. All payments are processed through Shopify’s secure payment system. Payment information is protected using industry-standard security measures, and we do not store credit card details.

What Payment Methods Do You Accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Apple Pay, Google Pay, and Shop Pay are also available.

Shipping and Delivery

Do you ship internationally?

Yes. We ship worldwide using a Delivered Duty Paid (DDP) service. All customs duties, taxes, and import fees are included in the purchase price, so there are no additional charges upon delivery.

What does your white glove service include?

Our white glove delivery service is designed to ensure your piece arrives safely and securely. This includes professional protective packaging, careful handling throughout transit, full insurance coverage, and Delivered Duty Paid shipping.

Everything is arranged from our workshop to your door.

Can I Track My Order?

Yes. You will receive updates throughout the production process. Once your order ships, a tracking number will be provided so you can follow its delivery.

WHAT IF SOMETHING GOES WRONG WITH MY ORDER?

All shipments are fully insured. If your order is lost, damaged, or arrives with a defect, contact us immediately and we will take care of the next steps.

We may ask for photos of the packaging and item upon arrival to assist with the insurance process.

Returns & Support

What is your return policy?

Because each urn is handcrafted and personalized to order, returns are not generally accepted once personalization has begun.

You may cancel or change your order within the first two weeks after purchase. If an item arrives damaged or defective, we will arrange a repair or replacement as appropriate.

What If My Urn Arrives Damaged?

All orders are fully insured during shipping. If your urn arrives damaged, contact us immediately. We will guide you through the next steps and work directly with the carrier to resolve the issue.

Photos of the packaging and item may be required for insurance purposes.

How Can I Contact Customer Support?

You can reach us through our contact page or by email at hello@hausofurns.com. We typically respond within 48 hours.

If you have questions that aren’t answered here, feel free to reach out. We’re happy to help clarify any details.

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